Last Updated: 22 October 2026
1. Introduction
PUZARO respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, contact us or order our graphic design, printing and delivery services.
We process personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Irish data protection legislation.
2. Who We Are
PUZARO is an Ireland-based business providing graphic design, print preparation, printing and delivery services.
PUZARO is operated by Oksana Rudenko, a sole trader registered in Ireland.
Website: https://puzaro.ie
Email: info@puzaro.ie
PUZARO is the data controller responsible for personal information collected through its business activities.
3. Information We Collect
Depending on the services you request, we may collect:
- Your name, business name, email address and telephone number.
- Delivery addresses and recipient details where required.
- Order details, product specifications, sizes and quantities.
- Design preferences, instructions and additional requests.
- Uploaded logos, photographs, documents, menus and other materials.
- Technical requirements provided by your printing company.
- Order references, payment confirmations, transaction details and refund records.
- Communications, design approvals, feedback and revision requests.
- Technical information relating to website security and operation.
Please do not submit sensitive personal information unless it is necessary for your request.
Contact details and information required to fulfil your order are necessary for providing our services. If you do not provide them, we may be unable to process or complete your order.
4. How We Use Your Information
We use your information to:
- Respond to enquiries and communicate with customers.
- Receive, process and manage orders.
- Create and revise graphic designs.
- Prepare files according to printing specifications.
- Arrange printing, delivery and related services.
- Process payments and refunds.
- Maintain financial and business records.
- Respond to customer support requests and resolve disputes.
- Maintain and improve our website and services.
- Protect our business and website against misuse.
5. Legal Basis for Processing
We process personal data where necessary:
- To take steps at your request before entering into a contract.
- To perform our contract with you.
- To comply with legal obligations, including tax and accounting requirements.
- For legitimate business interests, including service improvement, fraud prevention, security and dispute management, where these interests do not override your rights.
- On the basis of your consent where consent is required, including optional portfolio publication and certain marketing or tracking activities.
6. Online Payments and Refunds
PUZARO accepts online card payments securely through Stripe, our third-party payment processing provider.
Card payments are processed securely through the payment provider’s systems.
PUZARO processes and retains relevant order references, payment amounts, transaction statuses, payment confirmations and refund records as necessary to fulfil orders, maintain financial records and comply with applicable legal obligations.
PUZARO does not store customers’ full payment card numbers or card security codes on its website.
Where a refund is due, it is processed through the payment provider to the original payment method, in accordance with applicable consumer rights, payment processing rules and our Refund & Cancellation Policy.
Payment-related personal information is handled in accordance with this Privacy Policy and the applicable payment provider’s privacy information.
7. Printing and Delivery Partners
Where customers order printed products, PUZARO may share necessary information with printing and delivery partners.
This may include:
- Final approved artwork.
- Recipient name.
- Delivery address.
- Contact telephone number.
- Relevant printing and delivery instructions.
We limit information shared with suppliers to what is reasonably necessary to fulfil the order.
For design-only orders, customer information is not routinely shared with printing companies.
8. Business Contact Details
Business Name: PUZARO
CRO Business Name Registration No.: 794586
Business Owner: Oksana Rudenko
Business Address:
47 Railway Lock
Belturbet
CAVAN
Ireland
Email: info@puzaro.ie
Website: https://puzaro.ie
Customers may contact us using the email address above regarding their personal information or this policy.
9. Storage and Retention of Customer Information
Customer enquiries, orders and associated documents may be managed using our website systems, including WordPress and Forminator, and our business email.
We retain customer project files, uploaded materials and order-related correspondence for up to two years after completion of an order, unless a longer retention period is necessary to comply with legal obligations or to establish, exercise or defend legal claims.
Financial and accounting records are generally retained for six years in accordance with applicable Irish tax record-keeping requirements.
Information that is no longer required will be deleted or securely disposed of, subject to applicable legal obligations and backup arrangements.
10. Portfolio and Design Examples
PUZARO may display completed design projects in its online portfolio or promotional materials where the customer has provided separate, voluntary permission.
Providing this permission is optional and does not affect the customer’s ability to purchase our services.
Customers may withdraw permission by contacting info@puzaro.ie. We will stop future use and take reasonable steps to remove the relevant material from channels under our control, subject to applicable legal and contractual rights.
Permission to publish a completed design does not automatically grant rights to third-party photographs, logos, illustrations or other protected content.
PUZARO may also develop and retain original, reusable design templates, provided that doing so does not infringe customer confidentiality, personal data rights or intellectual property rights.
11. Website Hosting and Third-Party Services
Our website is hosted through SmartHost.
We may use service providers for website hosting, form processing, email communications, payment processing, printing, delivery, security and technical support.
Such service providers may process personal information only to the extent required for their services and subject to applicable data protection arrangements.
Where personal data is transferred outside the European Economic Area, PUZARO will ensure that an appropriate lawful transfer mechanism or safeguard is in place.
Details of relevant providers and international transfers will be made available or updated as applicable.
12. Website Analytics, Cookies and Marketing
Our website may use technologies required for its operation, security and functionality.
PUZARO may also introduce website analytics and marketing tools to understand website traffic, improve our services and measure the effectiveness of promotional activities.
Where required by Irish law, we will obtain consent before using non-essential cookies or tracking technologies.
Visitors will be provided with appropriate information and choices for any such technologies that are activated.
Personal information collected through order forms will not automatically be used for promotional emails. Marketing communications will only be sent where a valid legal basis exists, and recipients will be provided with appropriate opt-out options.
13. Data Security
PUZARO takes the protection of personal information seriously.
We use or will implement appropriate technical and organisational safeguards proportionate to the risks involved, including measures to restrict unauthorised access to customer information.
Access to customer data is limited to those who require it for legitimate business purposes.
No electronic system can guarantee absolute security.
14. Your Data Protection Rights
Under the GDPR, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of personal information in certain circumstances.
- Request restriction of processing.
- Object to certain processing activities.
- Request data portability where applicable.
- Withdraw consent where processing is based on consent.
- Lodge a complaint with a supervisory authority.
These rights are subject to applicable legal conditions and exceptions.
To exercise your rights, contact:
You may also contact the Irish Data Protection Commission:
15. Changes to This Privacy Policy
PUZARO may update this Privacy Policy to reflect changes to services, business processes, technology or legal requirements.
The updated version will be published on our website with the relevant revision date.
16. Contact
If you have questions about this Privacy Policy or the handling of your personal information, please contact:
PUZARO
Email: info@puzaro.ie
Website: https://puzaro.ie